Reception & reservation staff (m/f/d)

Reception & Reservations Assistant (m/f/d)

immediately

Do you have a talent for organization and love working with people? Do you have some previous experience with guest requests, booking inquiries and hotel procedures? You are the voice of our hotel and inspire guests on the phone. We guarantee you great colleagues, a great working environment, high-quality products and programs as well as an exceptional job, so that your time with us will be a lot of fun at work.

Job Description

• Active telephone sales of rooms and offers
• Accepting and processing individual reservations via all channels
• Checking incoming reservations and actively processing bookings and changes for our international guests
• Sending reservation confirmations, general correspondence processing etc.
• Maintaining an overview of the booking calendar
• Compliance with quality standards

What should you bring with you?

• Completed training in the hotel sector, not compulsory
• If applicable, professional experience at reception or in reservations, not mandatory
• Ideally experience in sales or telephone sales
• Independent and efficient way of working
• Strong communication skills & host mentality
• Reliable IT skills (MS Office and Protel hotel program if applicable)
• Foreign language skills if applicable
• Negotiating skills as well as a friendly and cordial demeanor